Good machine, but would like to have a support WebSite.
Tue Mar 23 13:13:49 EST 1999
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NO Problem: Experienced Jun, 0017
Support Website has gotten a bit better, but still not as good as DELL.
Tue Mar 23 13:12:40 EST 1999
Brian -
NO Problem: Experienced Jun, 0017
Great PC out of the box, supprt website need some work.
Mon Feb 16 21:35:01 EST 1998
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MINOR Problem: Experienced Jun, 0015
didnt have a master restore diskette withthe master cd, had to spend my own $$ for longdistance call to get it and was on hold for aboutan hour. computer was solid i guess, no problemsi could not fix myself, i do not believe itsas bad as others may put it as, but you canget more for your money
Mon Nov 03 23:08:45 EST 1997
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MINOR Problem: Experienced Jun, 0011
Monitor was bad when recieved. No problem getting it replaced.
Sat Feb 03 17:47:18 EST 1996
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AVOID: Experienced Apr, 0002
Packard Bell Support is an oxymoron -- regardless of where and how you buy their machines. I have spent days trying to reach PB Tech Support via phone, fax ad E-mail without success. the problem is installatio of a U. S. Robotics 28.8 External modem. I spent a solid 2 hours on the phone with U. S. Robotics trying to get it installed. Their Tech Dept simply gave up, saying they couldn't figure out the PB Com port arrangement. PB's sub-zero "Hotline" is permantently busy. Well, not exactly. I got through to an automated message after two weeks and over 100 calls. I was told by the recording that I had not called during "normal business hours."According to the PB Quickstart manual, that would be 24 hours a day. According to the message it is 8 AM to 5 PM Mountain Time. Considering I called at 5 PM Eastern Time, you'd think somebody would be at work. You can't even reach them on the Internet. I'll never, ever buy another Packard Bell machine. The Legend 822CDT is my first and last PB. I've used Twinhead and Acer. Both brands have been trouble-free.
Sun Dec 24 09:52:12 EST 1995
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MAJOR Problem: Experienced Jun, 0017
packard bell purchased in 1993 (486) had a bios dated april of 1990 making hard drive upgrades a pain to the point of not doing. I feel the conssumer should have been told of there re-pack way of doing business I will never buy or recomend a packard bell to any one.
Thu Dec 21 18:34:53 EST 1995
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NO Problem: Experienced Jun, 0017
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Sun Dec 07 12:53:00 EST 1941
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AVOID: Experienced Oct, 0017
They don't build anything. They can't get service schematics for equipment. If a unit fails within warantee, you get a new one, and yours is refurbished/sold somewhwe; but after waranttee YOU get stuck, its unrepairable!!!