Micronix USA

I have bought a PC and also paid $100 for service warrenty.Now when I call up there is no such company exists in that number.The warranty provider "MICRO WARRANTY SERVICES" at 972 255 0944, refusing to attend my calls.

The machine they sold me as new containeda refurbished hard-drive

no longer seem to existplease advise as to how to obtain customer/tech support

Purchased at a PC show. The unit was guaranteed to arrive within 2 weeks. After four weeks, I finally had a service rep say that they had no trace of the order, but the credit card had already been billed. Forget contacting these loosers for any type of support--they will either not answer the call, or put you on hold until you are forcedto either terminate the call or yourself. I purchase PCs for the company at which I work (up to 200 a year) and I have never seenservice this poor. Save yourself the troubleand look at other vendors.

Here is Info from the Better Business Bureau. MicronixUSA is being liquidated by Ronald Rubenstein, Esq., at 1660 W. 2nd St., Cleveland, OH 44113; phone: 216-781-8700.Also, The Ohio State Attourney General's Office is at 30 E. Broad St., Columbus, OH. 43215; phone: 614-466-8831. They said that "That office has been successful in some previous cases when a company has gone out of business". Ms. Valeri Popritkin is/was the President of MicroniXUSA. They started business in March of 1996. The BBS started their file on them in August of 1996. They were, apparently, just fine for the most part as far as complaints go. But they were "In one or more cases...slow to answer the complaints brought to their attention by the Bureau". The Bureau recommends examining warranties to see what is still covered. I fear nothing is covered. I think the On-Site warranty, through Micro Warranty Services, depends on having the original manufacturer intact. If anyone hears of any way to get some sort of warranty coverage out of this whole mess, please post a message so the rest of the group can benfit.Good luck with your existing Micronix machines :)Jake

Promised delivery in 10-14 days. Received merch in 35 days inspite of repeated promises and excuses. System badly configured. Credit card charged two weeks before merch rcved. no tech support, long phone holds, no call backs. 60 days on backordered merch before I canceled the order balance. Twice promises credits within a week with no credits resulting.It is my opinion that this company is incompetent at best, and more likely is dishonest.

customer service not responding to phone calls.seldom able to speak to a human,now i finnally sent a fax and they called and saID THEY WERE OUT OF BUSINESS.NO WARNING AND NO NOTIFICATION IF I DIDN'T PUSH THEM

You won't have to worry about this company anymore it is OUT OF BUSINESS. I got the official call on June 10th after suspecting it for about 3 weeks. This had to be the worst group of degenerates at any company, anywhere, doing anything. These guys sucked!!!!

Got everything on time except an external zip dive that I ordered with the system. It was back ordered and took about 6 weeks to arrive. Other than that, the system works well, and am for the most part happy with it.

I did not get the warranty i was promised. It was shown as back ordered on my invoice!! I left messages about my problems because I can no longer get any body on the line, and have recieved no answers.

my drive crashed, i called for my warranty service (1 yr on site + 3 year parts)..and the warranty place would not honor warrnaty and Micronix will not answer any phone calls or return messges.

There were cheap substitutions for components ordered, an example was a 32mb SDRAM chip was replaced by a 16mb SDRAM chip. Customer service would not honor the problems and told me so. I was told I would loose if I tried a consumer action agency. I never did get tech support online to see just how bad the problem was. After several emails, the Director did reply, but only offered his apologies.

I do not reccommend this company, as the system they sent had the wrong video card, a dead modem, the wrong case, and was shipped with no monitor because they didn't inform me that it was on backorder. They did send me the correct video card and a working modem, the case was something i could live with, and i purchased a monitor from another company. My real beef with them is that they supposedly have free unlimited tech. support. Don't believe it. They are nearly impossible to reach by phone, and rarely respond to e-mail either. To this day they are either unwilling or unable to help me resolve a problem caused by Windows 98 Beta 3, which admittedly they had nothing to do with. I just want to duplicate my original configuration, with a fresh copy of Windows 95B on a newly formatted HDD, and they can't or won't help. To say the least, i am not impressed.

After having ordered a satisfactory system from Micronix in June of 1997, Isuggested that my parents order their PC from the same company.My parents computer arrived in January without the Windows 95 InstallationCD. Both my parents and I have made repeated phone calls and requests to thecompany to mail the disk. As of today (5/11/98) we still have not receivedthe CD. The following is just a portion of a letter that I wrote to the Board of Directorsof the Company concerning this issue. "My parents and I are completely outraged with the whole manner in which this situation has been handled. We have been put on hold, ignored, and outright deceived. We have spoken with Dennis, Robert, James, Elaine and numerous receptionists. From the beginning, we were told that the Installation CD was on the way. When it never arrived, we persistently called your company to find out what the problem was. When we spoke with a live person, we were again told it was on the way. The CD never arrived and eventually we were completely unable to speak to a live person even though repeated voice mail messages were left with your Sales and Customer Service Departments. No action was taken on our concerns until a belligerent phone call was made. Then, we were finally offered the solution. Finally, after four months of persistent phone calls and questioning, we were told to call Microsoft directly. If that was how we needed to get the Installation CD, then that is what we should have been told from the beginning. Neither I nor my family will ever recommend that this company be used to purchase a computer. Once the sale is finished, there is no concern about any follow-up. I think this is a detrimental flaw for a company that offers such technically superior systems. "

In March 1997 we ordered our home computer from Micronix USA and received it about 2 weeks later. The first thing that we noticed was that com port 2 was not working but we put that off for a few months trying to work around it. Since this computer was being used by a physics major we found it necessary to use com port 2 to link up our TI85 calculator. After many hours on the phone with tech support it was decided that the motherboard was faulty and needed to be replaced and a new one was sent to us. This was sent to us around 9-2-97. When we installed the new motherboard we got a message "Please Check Signal Cable" so after another several hours on the phone with Micronix it was decided that we needed to send the whole unit back to them for repair. This was done 9-4-97, on 9-15-97 we were notified that we needed to send a letter authorizing then to repair this unit and a copy of the orig. receipt and invoice. We got the unit back 9-23-97 supposably fixed and when we plugged it in we got the very same message as before we sent it to them,"Please Check Signal Cable". This time when I called we spent another several hours on the phone before they decided it was the video card that needed to be replaced, and they would send one out to us next day air. They sent one out but to a wrong address, an address we had discussed as being the wrong address the day they sent it. I was told they would send it to the right address but only after they received the one sent to the wrong address back. We finally did get the video card and a new motherboard which also needed to be replaced but it took about a month and right after we installed the items the monitor went out. This time they told us that we would have to go to the monitor company because it was a seperate system although we bought it from them as a complete package. Utobia was understanding and they sent us another monitor although the first one they sent did not work at all and they had to replace it also. From this point it just got worse the sound card went bad and although we sent it back they claim that they did not receive it (we sent it US Mail no receipt requested) our fault. Now the CD drive has gone bad and we had to purchase another one until we can get it also replaced. There isn't much here that has not gone bad. Over all I would recomend anyone NOT to do business with this company they are rude and their product is unreliable and of poor quality, you will spend more time down then running and as a student we can't afford this

MicroniX USA advertises reliable systems, but they are far from reliable. An associate and myself both ordered identical computers from MicroniX USA. My computer had a bad motherboard, harddrive, and RAM. When these items were replaced, it was determined that the replacement motherboard sent was also bad, so another request is being processed. Customer Service is hard to get through to (I spend an average of 45 minutes on hold when I call), and are not at all accomodating to the needs of the customer. My associate's computer had problems with the sound card and needed a replacement sent. It's been over a week since the replacement was ordered. Avoid this company at all costs.

The Background:We purchased 2 dual pentium pro 200 MHzmachines with 128K RAM running NT 4.0 The Problem:One of the machines died after 2 months, onOctober 22, 1997 and was down for 1 monthand two days. I had to bring in my homecomputer for the consultant that sat atthat workstation. When this started, we thought "no problem,we have a 1 year on site warranty!", well wehave a warranty, but Micronix USA did nothave a motherboard to send us, and forwhatever reason could or would not order it.I'm sure you can imagine the number of phonecalls, time on hold, and overall degree ofirritation we experienced. After a month we had to post our comnpany'scredit card to the board vendor (not themail order company) to get them to ship areplacement directly to us. The only bright side is that the warrantycompany, Micro Warranty Services (MWS),and the local contractor, LCS of Loudoun VA,were both very good. In fact, MWS helpedarrange the motherboard.