Gateway

On June 20, 2002 I called Gateway tech support to report a video problem. After talking to two different tech reps they said they would send out a video card and a new monitor. The system is under their extended warranty. A week goes by and no parts. I call Gateway again and ask where is my monitor and video card. The can find the request, but no one put in and order to send out the parts. Because of the week's delay I asked to have the parts sent "next day air>" No problem says the rep, he will take care of it. That was last Thursday, no parts on Friday and none today, Monday. I call Gateway back and the customer service person says yes the parts will be sent "next day air" when the order finally gets to the warehouse and gets out the door. That is not my idea of "next day air." I am in the market for a new machine, but it won't be a Gateway.

WAS GIVEN PRICE FOR COMPUTER WITH 17" MONITOR RECIEVED 15" SALESMAN REMEMBERED ORDER WAS TRANSFERRED TO MANAGER TREATED VERY RUDE TOLD THAT WE WERE NOT GOING TO GET MONITOR UNLESS WE PAID EXTRA AND THERE WAS NOTHING THAT WE COULD DO ABOUT IT THAT SHE WAS IN CHARGE AND WHAT SHE SAID GOES

Motherboard failure after 2 weeks

I don't know if I'd buy Gateway again. Not because of any problems, just because the prices are a little higher and in some cases *a lot higher* than other mail order companies.

Nice hardware, worked well. Sales people made special accommodations for some unusual requests.

I now own eight Gateways between home and my business. I still have the first one I bought, a 386 that I have since upgraded. Have only ever had minor problems that have always been handled promptly by their tech department. I've always been treated with respect by very professional Gateway employees. It used to take awhile to get through to a tech, but the last few times that I've called them I've gotten through quickly. They've even answered questions for me that probably aren't even their responsibility.

Easy to set up system. Minor problems with getting the FAX to work.Online support was very good. The technical people were patient andseemed to know what they were doing. CD-ROM went out about one yearlater. They were very prompt in sending a technician to replace thepart with no questions asked. Am now planning to buy another systemas a gift.

I ordered several upgrades to my existing Gateway computer (add on sales) which went very well and very pleasant. I had major difficulty in getting the upgrade hooked up (1 Gig HD and 4X CD player). After trying 30 minutes to get tech support and only getting busy signals (11:00 PM CST), I finally got thru and was put on hold for another 36 minutes. Finally a human being assisted me and he was excellant and would not stop until all was working. This took another 1 hour on the phone. First thing he said to do was throw away the instructions they sent. We had to jump thru hoops to get the darn thing set up and it does work. I have my old drive yet to hook back up to the system, which he said to do after I got the new one loaded. He said to call them back when I was ready to get the 2nd drive online because that would be another mess (he said the manualls do not cover all the differant mother boards). I have been trying nightly for a month trying to get ahold of tech support and only getting the busy signals, knowing that if I get thru I may be put on hold another 30 minutes. Not looking forward to this but I need the 2nd drive on line. I am looking to purchase another system, but am strongly looking elsewhere because of the contacting of the Tech support problem at gateway.

I ordered a laptop to be shipped by air. It was back-ordered, and every few days I called to check when it would ship. They told me within 72 hours, and I believed this for the first 4 or 5 times. Customer service also told me it had shipped when in fact it had not (two times) during a 3 week period. Finally one month after the promise date I cancelled the order. Then it arrived. I returned it and I was refunded 100% of my money, but I wouldn't dealr withthem in the future after being lied to.

Ordered complete Pentium chip computer; I was very pleased with their product and delivery.

This damn computer has given me a great deal of trouble. It locks up often, the sound card fails to work correctly and the monitor has started flashing "purple"

Tech support is impossible to get through to

At that time GW3K was having MAJOR problems with their tech support which seem to have gotten much better with my recent contact with them

Good prices, shoddy hardware, slow service. Estimated 30 to 50 percent of the several dozen Gateway systems my office got the past year had at least one component DOA. Total lack of quality Control.