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- Most Reliable Managed Hosting for windows server 2008
Hi, I am looking for a possibilities to move to another hosting company. Currently we are with Verio's managed hosting. Technically they are reliable, we are happy with their datacenter but their support are far below their big name. I think they are selling oriented not a customer oriented company :). We are looking for a hosting company that has their own datacenter(not a reseller) and Microsoft gold certified partner. I have tried to contact theplanet and rackspace by livechat.. only rackspace sales contacted me once and haven't replied me yet :). we have been with verio for more than 5 years.. now I am looking for another world class hosting company that has lot of great feedback and of course great support which I don't have now :D Kindly advise for the world class hosting company. Thank you. - Beware Acunett
I am a former Acunett customer. I moved to them after trying PSM. Unlike some here, I decided to use them for both server and management. I reasoned that dealing with one company would be easier than dealing with two (server company + management company). I ultimately stopped using them after my server was down for over 6 hours, since I can get better up-time at a cheaper price with shared or VPS hosting companies. During my time with Acunett, they were friendly and when I left I did receive a refund for the advance billing in a timely manner. This isn't a review of that experience, however. Sometimes you learn more about a company after you leave it than when you are with it. It has been nearly 6 months since I terminated service with Acunett. A couple weeks ago I received a phone call from "RSA Anti-Fraud Command Center" telling me that my company was hosting a phishing website. I was a bit skeptical at first, but gradually I began to realize the problem. It turns out that the server I had at Acunett was continuing to report my domain as its DNS address (although that address no longer resolves to Acunett). So, you check ns1.phishingsite.com and it responds back ns1.mydomain.com. The problem is that many DNS tools don't make this distinction, so a cursory check made it seem like my DNS server was resolving this phishing site. I notified Acunett via e-mail on 11/19/08 and again on 11/26/08 of the phishing scam and the improperly configured DNS server. It appears that the only reason Acunett finally did something today is because I CC'd Gnax (their datacenter) on the e-mail and Gnax contacted them about the issue. The DNS server still responds with my domain, although the phishing site has been taken down. There are two take-away messages here: 1. The server wasn't completely wiped after we left. Maybe everything except the DNS was wiped clean, but if the hard drive had been reformated and OS re-loaded this wouldn't have been an issue. This may be of concern to you if you plan to use Acunett's servers for hosting any sensitive information. 2. If Acunett is managing your server and your server is hosting a phishing/ scam site, it is Acunett's responsibility to promptly deal with this. The priority should be at least as high as if the server was down. The fact that Gnax had to intervene indicates that accounts are not getting the attention they deserve. So, before you choose a dedicated hosting company, you should investigate the manner in which they "wipe" the hardware. This is true of any hosting company, but we probably tend to assume a dedicated server is safer. You should also consider the ramifications to your business' reputation with any hosting company/ server management company you choose as ultimately you may be left holding the bag for their mistakes. -Matt Disclaimer: This is my experience and may not apply to 99% of Acunett's customers. I do not represent a server management company or a dedicated hosting company. Once I post this, I know that people will start criticizing the validity of my complaint, but I am willing to take the backlash as I hope others will have the guts to post their real experiences (even the negative ones) with ANY hosting-related company. It took 30-45 minutes to gather the relevant facts to ensure the accuracy of this post, which represents a significant investment of my time (to say nothing of the time spent investigating this issue). In other words, this post is not taken lightly. To head off the inevitable criticism from Acunett and its cheeleaders... Some may point out that the 26th was the day before Thanksgiving. That is true, but I did send the first notification a week prior and Friday, Saturday, and Sunday passed after Thanksgiving before Gnax forced Acunett into action. Acunett may claim to have never received the e-mails, but this isn't any better as it means valid e-mails are not getting through on channels specifically designed for this purpose (I am not posting the e-mail addresses out of respect, but if Acunett disputes receiving the messages, I will be happy to post the e-mail addresses I used--and the same messages CC'd to Gnax DID go through). If the argument is made that a "thorough investigation had to be made, which is time consuming," keep in mind that the solution was to remove the offensive sub-directory (a task that may have taken all of 5 minutes). Even if intensive forensics needed to take place, the drive could have been mirrored and directory deleted. Based on the fact that the site remained in operation, I suspect detailed forensics did not take place. If Acunett disputes the accuracy of the claim or whether sufficient information was contained in the correspondences, I will post those as well. I understand that issues like malware/ phishing sites are inevitable. If this issue had been rectified in a timely manner I would not be posting this publicly. - We3cares review
Great and fast services from this company..I need some custom apps to install on server and they did this very quickly.And what count most, they still believe in people. I need some custom work on server fast, but Paypal temporarily suspend my account because they need to confirm my address and credit card, and this guys from We3cares did a job without any prepayment.. Of course, I paid them as soon PayPal restore my account. I will sure use them again :) Thanks James, - 2 Dedicated servers with Hostgator.com
HelloI have two dedicated servers with hostgator.com .. this is managed hosting... i pay around 500 per month. Now the problem for last one month is that .. our server ips are listed as spam ip ... I had a lot of talk with them.. They did not tell me the reason why is it.. who did the spam so i can terminate him. What you people suggest i should do. Sam - REVIEW: 24x7ServerManagement.com - My Bad Experience
Normally I don't even bother with telling my bad experiences...they happen...and usually its miscommunication etc In this instance, I think its just piss-poor management and a lack of quality control. This individual/company is obviously a broker. Charging primarily US people and then offloading the work to the cheapest person overseas. Depending on how much money they need determines how much they charge. Here are some snippets of previous conversations: Friday, August 15, 2008 15:54 PM] I GROW Your Biz: do u install codecs? [Friday, August 15, 2008 15:54 PM] SrvManager: For streaming server ? [Friday, August 15, 2008 15:54 PM] I GROW Your Biz: uh [Friday, August 15, 2008 15:54 PM] I GROW Your Biz: i dunno [Friday, August 15, 2008 15:54 PM] I GROW Your Biz: ffmpeg [Friday, August 15, 2008 15:54 PM] I GROW Your Biz: etc [Friday, August 15, 2008 15:55 PM] SrvManager: We can install ffmpeg and other required codecs etc [Friday, August 15, 2008 15:55 PM] I GROW Your Biz: how much? [Friday, August 15, 2008 15:57 PM] SrvManager: $80 to Install ffmpeg with Mplayer + Mencoder, LAME, MP3 Encoder. so....80 bucks to install ffmpeg...aug 2008...i got someone else to do the job. [Monday, September 22, 2008 10:42 AM] SrvManager: $50 [Monday, September 22, 2008 10:42 AM] SrvManager: We will get the server harden [Monday, September 22, 2008 10:42 AM] SrvManager: and find out all the suspicious files [Monday, September 22, 2008 10:48 AM] I GROW Your Biz: yah but 50 bucks for one time? [Monday, September 22, 2008 10:48 AM] SrvManager: yes [Monday, September 22, 2008 10:48 AM] I GROW Your Biz: doesnt all that come in monthly packages [Monday, September 22, 2008 10:48 AM] I GROW Your Biz: sorry i thought you were a diff company [Monday, September 22, 2008 10:48 AM] I GROW Your Biz: there is a guy that offered me 50 a month [Monday, September 22, 2008 10:48 AM] I GROW Your Biz: to manage the server [Monday, September 22, 2008 10:48 AM] SrvManager: ok [Monday, September 22, 2008 10:49 AM] I GROW Your Biz: i thought you were 24x7servermanagement [Monday, September 22, 2008 10:49 AM] SrvManager: I am from 24x7servermanagement.com [Monday, September 22, 2008 10:49 AM] I GROW Your Biz: lol [Monday, September 22, 2008 10:49 AM] I GROW Your Biz: then why you trying to trick me? lol [Monday, September 22, 2008 10:49 AM] I GROW Your Biz: u told me $50 [Monday, September 22, 2008 10:49 AM] I GROW Your Biz: to do all that [Monday, September 22, 2008 10:49 AM] I GROW Your Biz: when i first got the server [Monday, September 22, 2008 10:50 AM] SrvManager: I am not sure if i had a talk with you earlier. I am not remembering exactly THAT should have been my clue...not to trust them, try to sell me a service for one time, that could cover a month for the same price! [Monday, September 22, 2008 10:50 AM] I GROW Your Biz: ok well what is your monthly plan for 50 a month cover? [Monday, September 22, 2008 10:51 AM] SrvManager: Yes but it does not cover ffmpeg [Monday, September 22, 2008 10:51 AM] SrvManager: fixing service and securing is covered [Monday, September 22, 2008 10:51 AM] I GROW Your Biz: well i suspect after you fix the server, ffmpeg will install [Monday, September 22, 2008 10:52 AM] I GROW Your Biz: but you said it was 50 for one time [Monday, September 22, 2008 10:52 AM] I GROW Your Biz: not for the month [Monday, September 22, 2008 10:52 AM] I GROW Your Biz: and thats what i dont understand [Monday, September 22, 2008 10:52 AM] I GROW Your Biz: why you are telling me somthing different than your site and your posts [Monday, September 22, 2008 10:52 AM] SrvManager: One time charge was for finding out the hacker [Monday, September 22, 2008 10:52 AM] SrvManager: Not for management plan [Monday, September 22, 2008 10:52 AM] I GROW Your Biz: your management plan covers that [Monday, September 22, 2008 10:53 AM] SrvManager: If you are looking for management plan that is good enough [Monday, September 22, 2008 10:53 AM] I GROW Your Biz: Re-secure a server after intrusion [Monday, September 22, 2008 10:53 AM] I GROW Your Biz: why would i pay 50 for one time, when i could have it the whole month long? [Monday, September 22, 2008 10:53 AM] SrvManager: Once you order you will have to post a ticket based off of that conversation, I hired them for a month of service...supposedly they fixed the issue so that brings me to my lasted "experience" in which i asked if they could do FFMPEG install WOW... HALF PRICE....PLUS they will configure the server AND install PHP motion...for HALF PRICE! wow! $40 is less than a month of server maintenance, or a ONE TIME configuration, or FFMPEG install by itself..what a deal...right? WRONG! needless to say as per this post: http://www.webhostingtalk.com/showthread.php?t=737775 they screwed it up, then lied about it. Had the nerve to say I was impatient and they COMPLETED the install (must be user error). here are the logs: PAYPAL DISPUTE=== From Buyer - Need Promo, LLC 11/24/2008 19:28 PST i paid specifically to have ffmpeg installed, and i was told it was done, only to find out it was not. THen when i complained i was told it would be taken care of, but then got a message that they tried 3 times and could not do it and were going to talk to an administrator...I do not get responses to my messages. I want my money back as this was a rush and had to hire someone else to do this for me. From Seller - Geeks Solutions 11/24/2008 20:53 PST For your Information ffmpeg is installed and it should be working fine, Its just not activated as php module, Also you need to keep this in mind that we have also installed phpmotion and server setups. If you do not know how it works then you need to ask your admins. However you attitude is little rude and no patience i am sorry for that. We are refunding your money back. Thanks From Seller - Geeks Solutions 11/24/2008 20:54 PST refunded back A Refund was issued. 11/24/2008 20:54 PST As of 11:206 AM 11/25/08.... the "phpmotion" site does not work, ffmpeg does not show in the phpinfo page of installed modules, and I hired them for this days ago? Yet "I'm" impatient? when is a reasonable amount of time? I know how php motion works, you upload a video and it converts it to flv and makes a thumbnail image...thats not happening on the installation....and server "setup" was non-existent. In effect they did NOTHING Don't waste your time with this group unless you have something really simple for a hobby server...if its production or a company or for clients, my opinion is you should STAY AWAY. =======MY IM log of the event: Session Start (igrowyourbiz:SrvManager): Thu Nov 20 12:16:49 2008 [Thursday, November 20, 2008 12:16 PM] I GROW Your Biz: (Link: http://www.webhostingtalk.com/showth...35#post5417535 [Thursday, November 20, 2008 12:16 PM] I GROW Your Biz: u want to bid on that? [Thursday, November 20, 2008 12:26 PM] SrvManager: checking [Thursday, November 20, 2008 12:30 PM] SrvManager: Yes [Thursday, November 20, 2008 12:30 PM] SrvManager: can do it now [Thursday, November 20, 2008 12:30 PM] SrvManager: Pricing $40 [Thursday, November 20, 2008 12:34 PM] I GROW Your Biz: what does that include plz? [Thursday, November 20, 2008 12:34 PM] SrvManager: cpanel/whm / fantastico and ffmpeg with all the required modules [Thursday, November 20, 2008 12:42 PM] SrvManager: Ok you need phpmotion as well [Thursday, November 20, 2008 12:42 PM] SrvManager: will do it [Thursday, November 20, 2008 12:45 PM] I GROW Your Biz: how much trota [Thursday, November 20, 2008 12:45 PM] SrvManager: $40 [Thursday, November 20, 2008 12:53 PM] I GROW Your Biz: ok well you guys have done good work in the past for us [Thursday, November 20, 2008 12:53 PM] I GROW Your Biz: lets do it [Thursday, November 20, 2008 12:53 PM] SrvManager: ok [Thursday, November 20, 2008 12:53 PM] I GROW Your Biz: what do you need me to give you? [Thursday, November 20, 2008 12:53 PM] SrvManager: email me the server logins at sales@24x7servermanagement.com [Thursday, November 20, 2008 12:54 PM] SrvManager: and i will look into it right now [Thursday, November 20, 2008 12:55 PM] I GROW Your Biz: can i just forward you what softlayer sent me? [Thursday, November 20, 2008 12:55 PM] SrvManager: yep [Thursday, November 20, 2008 12:56 PM] I GROW Your Biz: ok sent from webmaster@igrowyourbiz.com [Thursday, November 20, 2008 12:57 PM] SrvManager: checking [Thursday, November 20, 2008 12:58 PM] SrvManager: haven't received it [Thursday, November 20, 2008 12:58 PM] I GROW Your Biz: plz check spam [Thursday, November 20, 2008 12:58 PM] SrvManager: yea [Thursday, November 20, 2008 12:59 PM] I GROW Your Biz: sending again from diff server [Thursday, November 20, 2008 13:00 PM] I GROW Your Biz: this is subject [Thursday, November 20, 2008 13:00 PM] I GROW Your Biz: FW: Your SoftLayer Order (69079) has been approved [Thursday, November 20, 2008 13:00 PM] SrvManager: ok [Thursday, November 20, 2008 13:01 PM] SrvManager: ok got it now [Thursday, November 20, 2008 13:01 PM] I GROW Your Biz: from which email? [Thursday, November 20, 2008 13:01 PM] SrvManager: (Link: mailto:support@seoex.com)support@seoex.com [Thursday, November 20, 2008 13:01 PM] I GROW Your Biz: ok so webmaster didnt come through [Thursday, November 20, 2008 13:02 PM] SrvManager: yes [Thursday, November 20, 2008 13:02 PM] I GROW Your Biz: from igrowyourbiz? [Thursday, November 20, 2008 13:02 PM] SrvManager: That mail is showing that the server is still under provision [Thursday, November 20, 2008 13:02 PM] SrvManager: Have you received any other email from them yet ? [Thursday, November 20, 2008 13:02 PM] I GROW Your Biz: yes i did [Thursday, November 20, 2008 13:02 PM] I GROW Your Biz: that login should work [Thursday, November 20, 2008 13:02 PM] SrvManager: can you forward that [Thursday, November 20, 2008 13:04 PM] I GROW Your Biz: sent [Thursday, November 20, 2008 13:06 PM] SrvManager: ok got it [Thursday, November 20, 2008 13:06 PM] SrvManager: i will check [Thursday, November 20, 2008 13:41 PM] *** "SrvManager" signed off at Thu Nov 20 13:41:30 2008. [Thursday, November 20, 2008 14:12 PM] *** "SrvManager" signed on at Thu Nov 20 14:12:12 2008. [Thursday, November 20, 2008 14:12 PM] SrvManager: sorry got DC, Installing ffmpeg is in progress [Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: ok [Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: i am leaving for a few [Thursday, November 20, 2008 14:13 PM] SrvManager: ok [Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: please install php motion for (Link: www.mycustomer'ssite.com)www.mycustomer'ssite.com [Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: and set up nameservers [Thursday, November 20, 2008 14:13 PM] SrvManager: ok [Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: ns1.mycustomer'ssite.com and ns2.mycustomer'ssite.com [Thursday, November 20, 2008 14:13 PM] SrvManager: k [Thursday, November 20, 2008 14:13 PM] I GROW Your Biz: also you can remove the tagline that says powered by php motion, we have license to remove [Thursday, November 20, 2008 14:14 PM] I GROW Your Biz: and then just send the paypal bill, i will take care of it when i get back in a few hours [Thursday, November 20, 2008 14:14 PM] SrvManager: ok Session Close (SrvManager): Thu Nov 20 14:20:11 2008 Session Start (igrowyourbiz:SrvManager): Thu Nov 20 15:14:06 2008 [Thursday, November 20, 2008 15:14 PM] SrvManager: hi [Thursday, November 20, 2008 15:14 PM] *** Auto-response sent to SrvManager: I am currently away from the computer. [Thursday, November 20, 2008 15:14 PM] SrvManager: can you send the phpmotion installation files [Thursday, November 20, 2008 15:46 PM] SrvManager: (Link: http://phpmotion.com/forum/index.php...php?board=21.0 [Thursday, November 20, 2008 15:53 PM] SrvManager: you there ? [Thursday, November 20, 2008 16:25 PM] SrvManager: server setup , along with fantastico and FFmpeg are installed. [Thursday, November 20, 2008 16:26 PM] SrvManager: 174.36.xx.xx ns1.mycustomer'ssite.com 174.36.xx.xx ns2.mycustomer'ssite.com [Thursday, November 20, 2008 16:26 PM] SrvManager: nameservers are also done [Thursday, November 20, 2008 17:20 PM] SrvManager: I will be back after 6 hours , please email me the phpmotion installation files and i will install it [Thursday, November 20, 2008 17:20 PM] SrvManager: thanks [Thursday, November 20, 2008 19:44 PM] I GROW Your Biz: hello [Thursday, November 20, 2008 19:44 PM] *** Auto-response from SrvManager: I am away from my computer right now. [Thursday, November 20, 2008 19:48 PM] I GROW Your Biz: u there? [Thursday, November 20, 2008 22:38 PM] I GROW Your Biz: ? [Thursday, November 20, 2008 23:32 PM] I GROW Your Biz: hello [Thursday, November 20, 2008 23:58 PM] I GROW Your Biz: i need to speak with someone [Friday, November 21, 2008 00:25 AM] I GROW Your Biz: its been more than 6 hours, if you cant finish the job you need to let me know so i can get someone else to do it [Friday, November 21, 2008 01:14 AM] SrvManager: Hi [Friday, November 21, 2008 01:14 AM] I GROW Your Biz: hey [Friday, November 21, 2008 01:14 AM] SrvManager: sorry for the delay i was stucked in traffic [Friday, November 21, 2008 01:14 AM] I GROW Your Biz: ok [Friday, November 21, 2008 01:14 AM] I GROW Your Biz: i sent you an email [Friday, November 21, 2008 01:14 AM] SrvManager: Ok checking [Friday, November 21, 2008 01:14 AM] I GROW Your Biz: i dont have anything to send you [Friday, November 21, 2008 01:15 AM] I GROW Your Biz: u have to download source for phpmotion [Friday, November 21, 2008 01:15 AM] I GROW Your Biz: also i got an error email [Friday, November 21, 2008 01:15 AM] I GROW Your Biz: i forwarded it [Friday, November 21, 2008 01:15 AM] SrvManager: ok i will fix those errors [Friday, November 21, 2008 01:15 AM] SrvManager: but i think you need to register your account with phpmotion to download the source files [Friday, November 21, 2008 01:16 AM] I GROW Your Biz: hmmm...holdon [Friday, November 21, 2008 01:22 AM] I GROW Your Biz: are you able to download this [Friday, November 21, 2008 01:22 AM] I GROW Your Biz: (Link: http://downloads.phpmotion.com/V2.1/.../V2.1/PHP5.zip [Friday, November 21, 2008 01:22 AM] SrvManager: give me the logins [Friday, November 21, 2008 01:22 AM] SrvManager: it wont allow me to download directly [Friday, November 21, 2008 01:22 AM] I GROW Your Biz: paypal@hotcityradio.com [Friday, November 21, 2008 01:23 AM] I GROW Your Biz: password [Friday, November 21, 2008 01:23 AM] I GROW Your Biz: should be into forum [Friday, November 21, 2008 01:23 AM] SrvManager: ok [Friday, November 21, 2008 01:23 AM] I GROW Your Biz: i couldnt log into put in support ticket on main site though [Friday, November 21, 2008 01:23 AM] SrvManager: ok let me check [Friday, November 21, 2008 01:23 AM] SrvManager: ok i got the source file [Friday, November 21, 2008 01:23 AM] SrvManager: thanks [Friday, November 21, 2008 01:29 AM] I GROW Your Biz: this error came again [Friday, November 21, 2008 01:29 AM] I GROW Your Biz: [ipcheck] Problems with dns setup on mycustomer'ssite.mycustomer'ssite.com [Friday, November 21, 2008 01:29 AM] I GROW Your Biz: same like email i sent you [Friday, November 21, 2008 01:29 AM] SrvManager: ok fixing it [Friday, November 21, 2008 01:38 AM] SrvManager: ok fixed those errors [Friday, November 21, 2008 01:38 AM] SrvManager: got the installation instructions [Friday, November 21, 2008 01:38 AM] SrvManager: (Link: http://wiki.phpmotion.com/doku.php?i...n_instructions [Friday, November 21, 2008 01:38 AM] SrvManager: working on it [Friday, November 21, 2008 01:41 AM] SrvManager: hi [Friday, November 21, 2008 01:41 AM] SrvManager: where you want to install the phpmotion [Friday, November 21, 2008 01:41 AM] SrvManager: (Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/ or (Link: http://mycustomer'ssite.com/phpmotion)http://mycustomer'ssite.com/phpmotion ? [Friday, November 21, 2008 01:42 AM] I GROW Your Biz: (Link: http://mycustomer'ssite.com/)(Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/ [Friday, November 21, 2008 01:42 AM] SrvManager: ok [Friday, November 21, 2008 01:43 AM] I GROW Your Biz: brb 20 ,ims [Friday, November 21, 2008 01:57 AM] I GROW Your Biz: back [Friday, November 21, 2008 01:57 AM] SrvManager: ok almost done [Friday, November 21, 2008 01:57 AM] SrvManager: setting up php extension [Friday, November 21, 2008 02:21 AM] SrvManager: hi [Friday, November 21, 2008 02:21 AM] I GROW Your Biz: hi [Friday, November 21, 2008 02:22 AM] SrvManager: You will have tor resolve the domain first [Friday, November 21, 2008 02:22 AM] SrvManager: and then proceed with the setup [Friday, November 21, 2008 02:22 AM] SrvManager: (Link: http://174.36.199.50/~site/setup/)ht...0/~site/setup/ [Friday, November 21, 2008 02:22 AM] SrvManager: as it will create config files and put temporary path [Friday, November 21, 2008 02:22 AM] SrvManager: nameservers are setup [Friday, November 21, 2008 02:22 AM] I GROW Your Biz: so i have to contact you tomorrow? [Friday, November 21, 2008 02:23 AM] SrvManager: just update the nameservers so the sites resolves and we can proceed with the installation [Friday, November 21, 2008 02:23 AM] SrvManager: rest all is setup [Friday, November 21, 2008 02:23 AM] SrvManager: 174.36.xx.xx ns1.mycustomer'ssite.com 174.36.xx.xx ns2.mycustomer'ssite.com [Friday, November 21, 2008 02:24 AM] I GROW Your Biz: i dont have access to that [Friday, November 21, 2008 02:24 AM] SrvManager: hmm [Friday, November 21, 2008 02:24 AM] I GROW Your Biz: i have to wait for client to do that [Friday, November 21, 2008 02:25 AM] SrvManager: ok [Friday, November 21, 2008 02:25 AM] I GROW Your Biz: i will contact you in 8-10 hours [Friday, November 21, 2008 02:25 AM] I GROW Your Biz: im gonna go to bed now [Friday, November 21, 2008 02:25 AM] SrvManager: Ok [Friday, November 21, 2008 03:42 AM] *** You have been disconnected. Fri Nov 21 03:42:45 2008. [Friday, November 21, 2008 03:45 AM] *** "SrvManager" signed on at Fri Nov 21 03:45:42 2008. [Friday, November 21, 2008 03:57 AM] *** You have been disconnected. Fri Nov 21 03:57:52 2008. [Friday, November 21, 2008 03:58 AM] *** "SrvManager" signed on at Fri Nov 21 03:58:03 2008. [Friday, November 21, 2008 10:43 AM] I GROW Your Biz: u there? [Friday, November 21, 2008 11:06 AM] I GROW Your Biz: i need to know password to FTP! [Friday, November 21, 2008 11:08 AM] I GROW Your Biz: hello? [Friday, November 21, 2008 11:09 AM] I GROW Your Biz: i am not happy right now [Friday, November 21, 2008 11:32 AM] SrvManager: Hi [Friday, November 21, 2008 11:32 AM] I GROW Your Biz: hi i need to get this project done [Friday, November 21, 2008 11:32 AM] SrvManager: is the nameservers updated ? [Friday, November 21, 2008 11:32 AM] I GROW Your Biz: yes [Friday, November 21, 2008 11:33 AM] SrvManager: ok [Friday, November 21, 2008 11:33 AM] I GROW Your Biz: any way to show ablank default page while this is being worked on? [Friday, November 21, 2008 11:34 AM] I GROW Your Biz: like default.htm instead of starting at index.php [Friday, November 21, 2008 11:34 AM] SrvManager: yes will add one blank page [Friday, November 21, 2008 11:34 AM] I GROW Your Biz: so pple go to domain see nothing [Friday, November 21, 2008 11:34 AM] I GROW Your Biz: thx [Friday, November 21, 2008 11:35 AM] SrvManager: (Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/ [Friday, November 21, 2008 11:35 AM] SrvManager: well i guess someone completed the installation [Friday, November 21, 2008 11:35 AM] I GROW Your Biz: no [Friday, November 21, 2008 11:35 AM] I GROW Your Biz: please put blank first [Friday, November 21, 2008 11:35 AM] I GROW Your Biz: we can talk later [Friday, November 21, 2008 11:35 AM] SrvManager: ok [Friday, November 21, 2008 11:36 AM] SrvManager: (Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/ [Friday, November 21, 2008 11:37 AM] SrvManager: Also can you send the payment to our paypal address ( (Link: mailto:billing@24x7servermanagement.com)billing@24x7servermanagement.com ) [Friday, November 21, 2008 11:37 AM] I GROW Your Biz: ok [Friday, November 21, 2008 11:37 AM] I GROW Your Biz: i didnt do anything except change ips over [Friday, November 21, 2008 11:37 AM] I GROW Your Biz: thats what shows [Friday, November 21, 2008 11:37 AM] I GROW Your Biz: i dont know how far you went into installation [Friday, November 21, 2008 11:37 AM] I GROW Your Biz: i don't think its fully installed [Friday, November 21, 2008 11:38 AM] SrvManager: will install again [Friday, November 21, 2008 11:38 AM] SrvManager: (Link: http://mycustomer'ssite.com/)http://mycustomer'ssite.com/ [Friday, November 21, 2008 11:38 AM] SrvManager: sorry (Link: http://mycustomer'ssite.com/setup/)http://mycustomer'ssite.com/setup/ [Friday, November 21, 2008 11:39 AM] SrvManager: doing it now [Friday, November 21, 2008 11:45 AM] SrvManager: SUCCESS! Setup is now complete. Login to your admin area to start using PHPmotion Username : adminPassword: admin [Friday, November 21, 2008 11:46 AM] SrvManager: (Link: http://mycustomer'ssite.com/siteadmin/)http://mycustomer'ssite.com/siteadmin/ [Friday, November 21, 2008 11:46 AM] SrvManager: admin / admin [Friday, November 21, 2008 11:46 AM] SrvManager: All done [Friday, November 21, 2008 11:46 AM] I GROW Your Biz: thx [Friday, November 21, 2008 11:46 AM] I GROW Your Biz: how do i remove the powered by phpmotion? [Friday, November 21, 2008 11:46 AM] SrvManager: not sure about that [Friday, November 21, 2008 11:46 AM] SrvManager: need to ask the programmer [Friday, November 21, 2008 11:56 AM] SrvManager: Thanks for the payments, Bye Session Close (SrvManager): Fri Nov 21 15:50:51 2008 Session Start (Mass Message:SrvManager): Sun Nov 23 16:54:14 2008 [Sunday, November 23, 2008 16:54 PM] MassMessage: WTH PROGRAMMER BLAST! -- $$$ looking for a coder to help with a membership site...im back if you know someone Session Close (SrvManager): Sun Nov 23 16:54:15 2008 Session Start (igrowyourbiz:SrvManager): Sun Nov 23 16:54:16 2008 [Sunday, November 23, 2008 16:54 PM] *** Auto-response from SrvManager: I am away from my computer right now. Session Close (SrvManager): Sun Nov 23 16:54:27 2008 Session Start (igrowyourbiz:SrvManager): Mon Nov 24 13:18:45 2008 Session Close (SrvManager): Mon Nov 24 13:18:49 2008 Session Start (igrowyourbiz:SrvManager): Mon Nov 24 13:19:55 2008 [Monday, November *24, 2008 13:20 *PM] I GROW Your Biz: hello [Monday, November 24, 2008 13:20 PM] I GROW Your Biz: you guys did not complete the job [Monday, November 24, 2008 13:20 PM] I GROW Your Biz: as you can see (Link: http://www.mycustomer'ssite.com/phpinfo.php)(Link: http://www.mycustomer'ssite.com/phpinfo.php)http://www.mycustomer'ssite.com/phpinfo.php [Monday, November 24, 2008 13:21 PM] I GROW Your Biz: ffmpeg and its components were never installed [Monday, November 24, 2008 13:21 PM] I GROW Your Biz: i need this done within the next few hours [Monday, November 24, 2008 13:21 PM] I GROW Your Biz: or else i will have to hire someone else [Monday, November 24, 2008 13:21 PM] I GROW Your Biz: even though i paid you already, which means i would have to give bad review on wht :( [Monday, November 24, 2008 13:22 PM] SrvManager: Hi [Monday, November 24, 2008 13:22 PM] I GROW Your Biz: hi [Monday, November 24, 2008 13:22 PM] I GROW Your Biz: i am not too happy :( [Monday, November 24, 2008 13:22 PM] I GROW Your Biz: nothing was installed :( [Monday, November 24, 2008 13:22 PM] SrvManager: I guess ffmpeg is not listed on phpinfo [Monday, November 24, 2008 13:22 PM] I GROW Your Biz: yes it is listed [Monday, November 24, 2008 13:22 PM] SrvManager: They are the binaries [Monday, November 24, 2008 13:23 PM] I GROW Your Biz: when it is not listed it is because it is not installed [Monday, November *24, 2008 13:23 *PM] SrvManager: give me the server ip and password i will reinstall it again [Monday, November 24, 2008 13:23 PM] I GROW Your Biz: (Link: http://getcpanel.net/phpini.php)http...net/phpini.php [Monday, November 24, 2008 13:23 PM] I GROW Your Biz: different server where i had ffmpeg installed [Monday, November 24, 2008 13:23 PM] I GROW Your Biz: it didnt show before hand [Monday, November 24, 2008 13:23 PM] I GROW Your Biz: and then after proper installation it did [Monday, November 24, 2008 13:23 PM] I GROW Your Biz: it DOES show [Monday, November 24, 2008 13:24 PM] I GROW Your Biz: and the script we are using only works when ffmpeg is installed properly thats how i know its not there [Monday, November 24, 2008 13:24 PM] SrvManager: ffmpeg support (ffmpeg-php [Monday, November 24, 2008 13:24 PM] SrvManager: that php module [Monday, November *24, 2008 13:25 *PM] SrvManager: give me the login details again [Monday, November 24, 2008 13:25 PM] I GROW Your Biz: (Link: https://manage.softlayer.com)https:/....softlayer.com using the following user id and password: User ID: SLaccount Password: pwrd [Monday, November 24, 2008 15:49 PM] SrvManager: I have forwarded this to our senior admin, reinstalled thrice the module is loaded in php but it does not shows in phpinfo [Monday, November 24, 2008 15:49 PM] *** Auto-response sent to SrvManager: I am currently away from the computer. [Monday, November *24, 2008 15:50 *PM] SrvManager: will get back to you once this is done [Monday, November 24, 2008 16:33 PM] *** You have been disconnected. Mon Nov 24 16:33:13 2008. [Monday, November *24, 2008 16:34 *PM] *** "SrvManager" signed on at Mon Nov 24 16:34:51 2008. [Monday, November *24, 2008 19:29 *PM] I GROW Your Biz: hello [Monday, November 24, 2008 19:29 PM] *** Auto-response from SrvManager: I am away from my computer right now. [Monday, November 24, 2008 20:08 PM] I GROW Your Biz: i have not heard from you [Monday, November* 24, 2008 20:08 *PM] I GROW Your Biz: i would like a refund so I can get someone else to do this job please [Monday, November *24, 2008 20:52 *PM] I GROW Your Biz: ok, i am about to go on WHT and post a review of your lack of response, and taking my money [Monday, November *24, 2008 22:24 *PM] I GROW Your Biz: i tried to work with you, i am also filing dispute with paypal now [Monday, November *24, 2008 23:47 *PM] SrvManager: Hi [Monday, November 24, 2008 23:47 PM] *** Auto-response sent to SrvManager: I am currently away from the computer. [Monday, November 24, 2008 23:54 PM] SrvManager: Your money is refunded [Tuesday, November 25, 2008 04:00 AM] *** You have been disconnected. Tue Nov 25 04:00:54 2008. [Tuesday, November 25, 2008 04:02 AM] *** "SrvManager" signed on at Tue Nov 25 04:02:45 2008. [Tuesday, November 25, 2008 08:40 AM] *** "SrvManager" signed off at Tue Nov 25 08:40:15 2008. [Tuesday, November 25, 2008 08:40 AM] *** "SrvManager" signed on at Tue Nov 25 08:40:30 2008. [Tuesday, November 25, 2008 10:53 AM] SrvManager: Hey [Tuesday, November 25, 2008 10:53 AM] SrvManager: If you don't understand linux then why are talking about it [Tuesday, November 25, 2008 11:12 AM] I GROW Your Biz: i dont need to understand linux to know what i paid you to install is NOT WORKING [Tuesday, November 25, 2008 11:12 AM] *** "SrvManager" signed off at Tue Nov 25 11:12:23 2008. - And SeeksAdmin has failed me again.
This is in response to this thread: http://www.webhostingtalk.com/showthread.php?t=738537 I was apparently mistaken when I had it closed since so far nobody from SeeksAdmin has attempted to contact me nor had they answered my test ticket (I'm not sure why Bobcares would reply since I had cancelled my service with them last weekend but kudos to them for still helping out I guess). So now I've filled out 3 tickets, my original ticket has gone unanswered/acknowledged since 23 Nov 2008 06:58 AM. My 2nd ticket, sent to their support team, was answered with "I will notify the sales manager about that ticket", the 3rd has just been sent to their 911 team which I have little hope for. Has anybody else had this kind of experience with them? Any kind of reassurance would be nice right now. I remember last time it took me weeks to get a refund but was assured by them and other members that my experience was not the norm and it was due to key people being sick and unable to setup my account. - SeeksAdmin closed on the weekends?
Round 2 with SeeksAdmin, mainly because their Per Ticket Help Desk plan is the only one I can find like it, unfortunately I signed up for them over the weekend and cancelled my other Help Desk support plan at Bobcares yesterday thinking that SeeksAdmin would have replied to my support tickets within 24 hours and have things setup, yet again I was wrong. It's been 27 hours since I placed my order and 25 hours since I opened my original ticket with them, I know I may sound impatient but it if takes them 24+ hours to respond to a client's ticket then I wonder how long it will take for them to get around to my client's tickets. :( My previous experience with them wasn't good at all but I was told that it was just bad timing on my part so I figured I'd give them another shot, I hope I don't regret it. I'm hoping it's something silly like their billing team doesn't work weekends or something... - Jonesolutions
Hello,I am using jonesolutions services for more than 6 months. I think that their initial hardening and configuration of the servers is excellent. They have secured a server after a attack very fast. I think that they know a lot about servers management. They are just a little more expensive than other options and that is the only reason of not using them in all the servers. Thank you, Paulo Santos - Looking for an alternative to platinumservermanagement.
Hello, PSM suspended my subscription: ---Quote--- *Based on your repeated negative wht posts, it is apparent that our service does not meet your requirements. * ---End Quote--- http://www.webhostingtalk.com/showpo...4&postcount=13 ---Quote--- *You continually post that we are not willing to do custom programming* ---End Quote--- Where I posted that you are not willing ? I think there is a difference between *can't *(based on your TOS) and *unwilling*. If I describe the reality it doesn't mean I have complaints against you. Anyway, I am looking for an alternative which can provide custom scripting. Budget: $50. Thanks. - seeksadmin won't refund or reply
My business is very small, primarily design and hosting for a niche market and some business acquaintances. 7 months ago I signed up with sa for per ticket support. After some bumps in the road, a client that took me months to acquire and is made up of some very high profile local engineer/phd types; submits a ticket. Well, to keep it short and to the point, not only did sa fail to respond to my client, and because I also receive email notice of support requests, I emailed sa's 911, feedback and sales a few times asking 'what's up'- how come no reply to the ticket. Well they never replied to me either for approx 24hrs. So I asked for my $100 back and Tris said I had to put a ticket in with billing. I dd this on Friday. No reply. I submitted another today with cc to feedback and sales; no reply. There TOS states: ---Quote--- Customer waives any claim for damages, direct or indirect, and agrees that its sole and exclusive remedy for damages (either in contract or tort) is the return of compensation paid to SeeksAdmin, which is only provided on a case by case basis at the sole discretion of SeeksAdmin. ---End Quote--- So I guess in their 'discretion' they get to keep my money for providing absolutely NO SERVICES. Live and learn. - Amazon AWS & Rightscale Sys admins
Any outsourced sys admins that are skilled to manage such deployments on Amazon via RightScale that anyone can suggest/recommend? - Outsourced Web Support
Hi,What are all the outsourced web hosting support companies out there? Thanks. - We3cares.com
Anyone has experiences with We3cares.com? - Shoutcast Management // UK Hosted // Any Ideas?
Hey guys,Just wondering is there any businesses out there that provide shoutcast servers for say around 100 listeners to start with, payed monthly! that could help me to setup my radio station, and also that can help me to keep it online - this is because i have never done it before and i am interested insetting one up as theres hardly any decent stations around these days... Thank you. - Server management
Hi Im looking for a cheap server management. I only need one who look after my server just in case if something goes wrong. I don't open much tickets about my problems etc.
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