Frequently Asked Questions

What comes with Concentric® Dial-Up Internet Service?

Concentric Dial-Up Internet provides dial access to the Internet plus a variety of features like email accounts, personal Web space and tools to create your own Web pages.

What plans are available with Concentric Dial-Up Internet service?

Compare plans and prices

Does Concentric offer 56 Kbps access?

Yes.

Does Concentric offer free Web site hosting?

Yes. All Concentric service plans include free Web site hosting for space to build your own Web site and file storage.

Does Concentric Dial-Up Internet serve my area?

Concentric Dial-Up Internet has more than 1,100 local numbers available for you to access our services. Use our Access Number Look-up Tool to determine if we have a local number available for your use. Since you are responsible for all telephone charges associated with connecting to Concentric Dial-up Internet, be sure to check with your phone carrier to see if the number you've selected for access is considered a local non-toll call.

Does Concentric have toll-free ("800") service in the U.S.?

Yes. Check the Access Number Look-up Tool to find our toll-free service numbers. Note that additional charges will apply with use of this service.

Can I access Concentric Dial-Up Internet from outside the U.S.?

Yes. You can access your Concentric Dial-up Internet account from more than 150 countries throughout the world by using our Global Access Finder dialer. Note that additional charge will apply with use of this service.

How do I subscribe for a Concentric Dial-Up Internet account?

You can order online.

Do I need additional software to get started?

You can use Concentric Dial-up Internet Service with the standard Web browser you have now. However, we also have a free starter kit that has everything you need to get online; we'll send you a copy, at your request, once you subscribe to Concentric Dial-up Internet Service.

If I have a question about setting up the software or using the service, is there someone I can contact?

Yes. You have access to our 24x7 Customer Care support via a toll-free call to 1.800.745.2747 or contact Concentric Care online.